Shipping & Delivery

We ship orders Monday – Friday. If you place an order on a weekend day or national holiday it will be processed and shipped within the next 2 business days.

To ensure prompt delivery of your online order, please provide us with a suitable residential or business address. All prices are shown in Australian dollars. All orders are processed in Australian dollars.

Delivery Within Australia

Tracking is generally available at least two (2) days after shipment. We will deliver to the address of your choice according to the conditions below. Simply inform us of the delivery address when you place your order at www.fitzprog.com.au

Fitzroy Programs uses the services of Australia Post to deliver your orders. Delivery time usually is 2 or 3 working days for capital cities, and 4 to 10 working days for the rest of Australia for orders placed before 11am (Melbourne time). We are rarely out of a product – and if we are, it’s not for long. If the user has submitted correct data, these delays should never exceed 30 days.

Extra and Late Deliveries

If we send an extra package after the main package, no additional postage charges apply. We will of course notify you if an item has sold out. If you have not received your order within the days specified, please contact us at info@fitzprog.com.au

International Orders

The amount for carriage costs is based on the transport costs of the parcel. These costs are payable only once per order - even if this is delivered in several parcels. The delivery costs are fixed according to the weight and the destination country. Goods will be delivered in approximately 3-7 postal working days depends on the regions. Upon arrival in the destination country, the parcels are distributed by the local postal services.

Customs in the receiving country

Occasionally customs inspections may also delay delivery by a few days. Our postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.

Tracking

Please track your parcel via Australia Post website: https://auspost.com.au/parcels-mail/track.html#/track

Important: If your order has not been delivered within the specified times please contact Fitzroy Programs Pty Ltd via email info@fitzprog.com.au or phone +61 (0)3 9489 5700 to obtain your postal reference number.