Return & Refund Policy


All prices are listed in Australian dollars.

We reserve the right to change prices and correct any printing errors.

The above procedures are covered by Victoria Fair Trading Rules.



Fitzroy Programs offers a No-Questions-Asked Guarantee for you to return any item with an Australian delivery address for the value of the items returned. The items must be returned in  resalable condition.  See our Returns Policy below for full details. This Guarantee does not include orders with an overseas shipping address or Bulk Orders (these buyers should check single product first!).



You can return your purchase to Fitzroy Programs or send it to our office within 30 days. Just a couple things to remember:


  • Before making a return you should contact Fitzroy Programs if you think you might qualify for a post-free Returns Authorization on (03) 9489 5700.
  • Please enclose the original Tax Invoice or a copy of the Tax Invoice with the goods.
  • The goods have to be in original condition. 
  • Let us know if you would like a replacement, a credit or a refund.
  • Include a daytime phone number where we can contact you.